FAQ
Frequently Asked Questions1. What are the payment methods available?
We accept all major credit card payments via Stripe & GrabPay.
2. What are the delivery timings?
Our delivery window is
Monday – Friday: 9am – 5pm
Saturday: 9am – 2pm
3. What packaging will my orders come in?
Frozen Products will be sealed in our own plastic packaging, kept in an insulated foil.
Cooked Products will be delivered in 2 methods:
- For orders above 70 sticks, the items will be kept in a pizza box, wrapped in aluminium foil. The condiments will be kept in plastic containers.
- For orders below that, the items will be kept in a bento box, wrapped in aluminium foil. The condiments will be packed separately in plastic carrier bags.
4. How much is the delivery fee?
The delivery fee will be flat-rated at $18.
No delivery charges for purchases above $150.
5. How long will it take for my orders to arrive?
Items will be delivered within 2-3 working days after order is received. Please note that delivery may require additional time to arrive during major public holidays.
(E.g.:- Hari Raya, Chinese New Year & Christmas.)
6. How do I change my delivery address?
If there is a changes in delivery address, please send us an email at sales@asli.asia with the subject “Changes of Delivery Address” within 24 hours after order been made.
7. Where do I self-collect?
Customers can collect the order at our factory:-
Jumain Sataysfaction Pte Ltd
1550 Bedok North Ave 4, #03-20/21
Singapore 489950
Collection Time:-
Monday – Friday: 9:00am – 4:30pm
Saturday: 9:00 – 12:00pm
8. How do I modify an existing order?
Once payment has been made, the order can no longer be modified or cancelled.
9. What happens if I received the wrong item?
We are committed in providing quality service to our customers. While we hope that you will always be satisfied with your purchase, there may be times that we might have issues during the packing process.
If for any reason, you are not completely satisfied with your purchase, please take the following steps listed below.
- Packaging must be unopened and items in unused condition.
- Please contact us via email at sales@asli.asia and include your Order Number. We will take the necessary steps to exchange your order.
10. Are utensils provided?
No, disposable wares such as plates, forks, spoons etc are not provided